At Orizzonte Craft Shop, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, create an account, or place an order.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you use our website, we may collect the following information.

Personal Information

When placing an order, creating an account, or contacting us, you may provide:

  • Full Name
  • Email Address
  • Phone Number
  • Billing Address
  • Shipping Address
  • Company Name (if applicable)

Order Information

To process your purchases, we collect:

  • Ordered products
  • Order history
  • Payment status
  • Shipping details
  • Delivery preferences

Payment Information

We do not store your complete debit card, credit card, or banking information.

Payments are processed securely through trusted third-party payment providers.

Automatically Collected Information

When you browse our website, certain information may be collected automatically, including:

  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • Date & Time of Visit
  • Pages Viewed
  • Referring Website
  • Session Information

This information helps us improve website performance and user experience.

2. How We Use Your Information

Your information may be used to:

  • Process and fulfill your orders
  • Deliver purchased products
  • Verify payments
  • Send order confirmations and shipping updates
  • Respond to customer support inquiries
  • Improve our products and services
  • Personalize your shopping experience
  • Detect fraud and prevent unauthorized activity
  • Maintain website security
  • Comply with legal obligations

If you subscribe to our newsletter, we may also send promotional emails and product updates. You can unsubscribe at any time.

3. Cookies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

  • Remember your preferences
  • Keep products in your shopping cart
  • Maintain login sessions
  • Analyze website traffic
  • Improve website performance
  • Provide a better shopping experience

You can disable cookies through your browser settings, although some website features may not function properly.

4. How We Share Information

We do not sell, rent, or trade your personal information.

We may share limited information only with trusted third parties necessary to operate our business, including:

Payment Providers

To securely process online payments.

Shipping & Courier Partners

To deliver your orders.

Website & Hosting Providers

To maintain website functionality and security.

Analytics Providers

To understand website traffic and improve user experience.

Government or Legal Authorities

Only when required by applicable laws or legal requests.

All third-party service providers are expected to protect your information appropriately.

5. Data Security

We take reasonable technical and organizational measures to protect your information against:

  • Unauthorized access
  • Loss
  • Misuse
  • Alteration
  • Disclosure

Although we strive to use commercially acceptable security measures, no method of internet transmission or electronic storage is completely secure.

6. Account Security

If you create an account on our website:

  • You are responsible for maintaining the confidentiality of your password.
  • You are responsible for all activities performed under your account.
  • Please notify us immediately if you suspect unauthorized access.

7. Data Retention

We retain your personal information only for as long as necessary to:

  • Complete your orders
  • Provide customer support
  • Maintain business records
  • Meet tax and legal requirements
  • Resolve disputes
  • Enforce our agreements

When information is no longer required, it is securely deleted or anonymized where appropriate.

8. Your Rights

Depending on your location and applicable laws, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Restrict certain processing activities
  • Withdraw consent where applicable
  • Request a copy of your personal data

Requests may be subject to identity verification and applicable legal requirements.

9. Children’s Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children. If such information is discovered, we will take appropriate steps to remove it.

10. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites. We encourage users to review their privacy policies before sharing personal information.

11. International Visitors

If you access our website from outside India, your information may be processed and stored in countries where our service providers operate. By using our website, you consent to such transfers where permitted by law.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or business practices.

Any updates will be posted on this page along with the revised “Last Updated” date.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us using the details provided on our Contact Us page.