Frequently Asked Questions (FAQs)

Orizzonte Craft Shop is an online destination for thoughtfully selected art, craft, home décor, and creative lifestyle products. Our collection includes decorative items, handmade products, gifts, and creative accessories designed to add style and inspiration to everyday living.

Many of our products are handmade or handcrafted. Because of the handmade nature, slight variations in color, texture, or finish may occur, making every piece unique.

Yes. We aim to display product images that accurately represent the items. However, slight differences in color may occur due to screen settings, lighting, or photography.

You can reach our support team through the Contact Us page or by using the contact details provided on our website. We aim to respond to all inquiries as quickly as possible during business hours.

Simply browse our products, add your favorite items to the cart, proceed to checkout, provide your shipping details, and complete your payment.

Orders can only be modified or cancelled before they are processed for shipment. Please contact us as soon as possible if you need any changes.

Yes. Once your order is successfully placed, you will receive an order confirmation via email.

We accept secure online payment methods available during checkout. The available payment options may vary depending on your location.

Yes. All payments are processed through trusted and secure payment gateways. We do not store your complete debit or credit card details.

Yes. A purchase invoice or order confirmation will be provided after your order is successfully placed.

Delivery times vary depending on your location and courier availability. Estimated delivery timelines are displayed during checkout whenever applicable.

Yes. Once your order has been shipped, tracking information will be shared if available through the courier service.

Yes, we deliver to most serviceable locations across India. Delivery availability depends on courier coverage.

Yes. Returns are accepted according to our Return & Refund Policy. Products must meet the eligibility conditions mentioned in that policy.

Please contact us within the specified time after delivery and provide clear photographs of the damaged item along with your order details. We will review the issue and provide an appropriate resolution.

Approved refunds are processed through the original payment method. The time required for the refund to reflect depends on your payment provider or bank.