At Orizzonte Craft Shop, we carefully prepare and package every order to ensure that your products arrive safely and in good condition. This Shipping & Delivery Policy explains how orders are processed, dispatched and delivered.

1. Order Processing

Orders are processed after successful payment confirmation.

We normally prepare orders for dispatch within [1–3 business days], excluding weekends and public holidays.

Once your order has been dispatched, you will receive a confirmation email containing the available shipment and tracking information.

Orders may require additional processing time if:

  • The product is made to order
  • The item requires special preparation
  • Additional information is required to complete the order
  • There is an unexpected delay in production or order processing

2. Shipping Methods

Orders are shipped using our available delivery partners and carriers.

The shipping method available for your order will depend on the delivery address, product type and destination.

3. Delivery Times

These are estimated delivery times and are not guaranteed.

Delivery may take longer during:

  • Public holidays
  • Weekends
  • Peak shopping periods
  • Severe weather
  • Customs processing
  • Carrier delays
  • Circumstances outside our control

4. Tracking Your Order

When tracking is available, you will receive tracking information by email after your order has been dispatched.

You can use the tracking information provided by the carrier to check the current status of your shipment.

Please allow some time for tracking information to become active after the parcel has been handed to the carrier.

5. Customs, Duties and Taxes

For international deliveries, your order may be subject to customs duties, import taxes or other charges imposed by the destination country.

Any applicable customs duties, import taxes or additional charges are the responsibility of the customer unless otherwise stated at checkout.

Customs requirements and charges vary between countries and are outside our control.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please carefully check:

  • Full name
  • Street address
  • City
  • Postal code
  • Country
  • Contact information

We cannot guarantee successful delivery where an incorrect or incomplete address has been provided.

If you notice an address error after placing your order, please contact us as soon as possible through our Contact Us page.

7. Delayed or Missing Deliveries

If your order has not arrived within the estimated delivery timeframe, please first check the tracking information provided by the carrier.

If the tracking information does not provide a clear update, please contact us with:

  • Your order number
  • Your name
  • Delivery address
  • Tracking number, if available

We will review the shipment status and assist you with the next steps.

8. Damaged Packages

Please inspect your package when it arrives.

If the package appears damaged, please document the condition of the packaging and the product as soon as possible.

If the product has been damaged during delivery, contact us through our Contact Us page and provide:

  • Your order number
  • Photographs of the package
  • Photographs of the damaged product
  • A brief description of the issue

We will review the situation and advise you on the appropriate next steps.

9. Products That Are Returned or Undeliverable

If a shipment is returned to us because of:

  • An incorrect address
  • An incomplete address
  • Failure to accept delivery
  • Failure to collect the package
  • Other circumstances attributable to the recipient

we may contact you to arrange the next steps.

Additional shipping costs may apply if the order needs to be shipped again.

10. Contact Us

If you have questions about shipping or delivery, please contact us through our Contact Us page.

Orizzonte Craft Shop
Email: info@orizzonte.world