Overview

Thank you for shopping at Orizzonte Craft Shop. We take great pride in the quality and craftsmanship of our handmade products. If you are not entirely satisfied with your purchase, we are here to help.

 

1. Right of Withdrawal (14-Day EU Statutory Right)

Under European Union consumer protection laws, customers residing in the EU have the right to withdraw from their purchase within 14 days of receiving their order without giving any reason.

Additional non-returnable items:

  • Withdrawal Period: The withdrawal period expires 14 calendar days from the day you, or a third party designated by you, physically receive the item(s).
  • How to Exercise Your Right: To initiate a return under your right of withdrawal, please notify us before the 14-day period expires by sending a clear email to returns info@orizzonte.world with your order number and item details.

2. Return Eligibility & Conditions

To qualify for a valid return and full refund, your item must meet the following criteria:

  • The item must be unused, unwashed, and in the exact condition you received it.
  • The item must remain in its original packaging.
  • Proof of purchase (order confirmation or receipt) must accompany your request.

3. Non-Returnable & Exempt Goods

Certain types of goods cannot be returned or refunded due to their custom or sensitive nature:

  • Custom or Personalized Items: Any handcrafted item made to specific customer dimensions, customized with names/engravings, or made to order.
  • Gift Cards: Digital or physical gift certificates are non-refundable.
  • Perishable or Hygiene Goods: Items that are intimate, sanitary, or perishable once unsealed. 

4. How to Return Your Item

  • Request Approval: Email returns info@orizzonte.world with your order ID, proof of purchase, and reason for return.

  • Pack Securely: Package the handcrafted item safely to avoid damage during transit.
  • Return Shipping Costs: Unless the item arrived damaged or incorrect due to our error, you will be responsible for paying the direct cost of return shipping. Shipping fees are non-refundable. We strongly recommend using a trackable shipping service for high-value handmade items.

5. Refunds & Inspection Process

  • Inspection: Once your returned item is received and inspected at our store, we will send an email notifying you that we have received it and whether your refund is approved.

  • Processing: If approved, your refund will be processed back to your original payment method (Credit Card, PayPal, Stripe, etc.) within 7 to 10 business days.
  • Late or Missing Refunds: If you haven’t received a refund after 10 business days, please check your bank account or payment provider first, as processing times vary. If you still see no record, contact us at info@orizzonte.world.

6. Damaged, Defective, or Incorrect Items

  • Contact us within 48 hours of delivery at info@orizzonte.world.

  • Include clear photographs of the damaged product and the outer shipping package.
  • Upon verification, we will provide a prepaid return shipping label and issue a full replacement or full refund (including shipping) at no extra charge.

7. Exchanges

  • We only replace items if they are defective, damaged in transit, or incorrect. If you need to exchange an item for the exact same craft piece, email us at info@orizzonte.world 

Need Further Assistance?

For any questions regarding refunds, returns, or order status, please reach out to our customer service team:
Email: info@orizzonte.world

Store Contact Form: +43 1 4420856